Frequently Asked Questions

Q: What are your business hours?

A: Our customer service team is available Monday to Friday, from 9 AM to 6 PM (GST). We aim to respond to all inquiries within 24 hours.

Q: How can I contact customer support?

A: you can reach us by email at dental@zooz.ae or call our customer service line at +97148105555. We’re here to assist you!

Q: How do I use a discount code?

A: During checkout, enter your discount code in the "Promo Code" field, and the discount will be applied to your total order.

Q: Do you offer discounts or promotions?

A: Yes, we offer seasonal sales and special discounts. Be sure to sign up for our newsletter to receive updates on promotions.

Q: Are your products authentic?

A: Yes, all products sold on our website are 100% authentic and sourced from authorized suppliers.

Q: How can I find more information about a product?

A: Each product page includes detailed descriptions, sizes, colors, and customer reviews. If you have additional questions, feel free to contact our support team.

Q: When will I receive my refund?

A: Refunds are processed once the returned item is received and inspected. It may take 5-7 business days for the refund to appear in your account.

Q: How do I return an item?

A: To initiate a return, please contact our customer service team with your order number. We will guide you through the process.

Q: What is your return policy?

A: We offer a 30-day return policy on most items. The products must be unused and in original packaging. Please visit our Returns page for more details.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on location.

Q: How can I track my order?

A: Once your order has shipped, you’ll receive a tracking number via email to monitor its progress.

Q: What shipping options are available?

A: We offer standard, expedited, and express shipping options. Delivery times vary based on your location.

Q: Can I change or cancel my order?

A: Orders are processed quickly. If you need to make changes or cancel, please contact us immediately, and we'll do our best to assist you before shipment.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Q: How can I place an order?

A: Browse our products, add your desired items to the cart, and proceed to checkout. You can complete your order by entering your shipping and payment information.

Q: How do I create an account?

A: Click on the "Sign Up" button at the top of the page, and enter your name, email address, and password to create your account.

Q: Do I need an account to make a purchase?

A: No, you can checkout as a guest. However, creating an account will allow you to track orders and save your information for future purchases.