Refund Policy

At ZOOZ, we strive to provide the best possible experience for our customers, ensuring that your online purchasing process is smooth and hassle-free. If you are not completely satisfied with your order, we are here to assist you. Please review our refund policy below for more information on how we handle returns, refunds, and exchanges.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Return Request: You must submit a return request within 14 days from the date of delivery.
  • Condition of Items: Items must be unused, in their original packaging, and in resalable condition. Products that have been opened, used, or damaged are not eligible for a refund.
  • Non-Returnable Items: Certain items such as custom orders, special request products, or those marked as non-returnable are not eligible for refunds.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at with your order number and reason for the return. Please include photos of the item if applicable.
  2. Return Authorization: Once your request is reviewed, you will receive a Return Merchandise Authorization (RMA) number and further instructions on how to return the item.
  3. Return Shipping: You are responsible for covering the return shipping costs unless the product is defective, damaged during shipment, or incorrect.

Refund Processing

  • Once we receive the returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at . We will provide a prepaid return shipping label for you to send the item back and will issue a full refund or replacement at no additional cost.

Exchanges

We do not offer direct exchanges. If you need a different item, we recommend returning the original product for a refund and placing a new order for the desired item.

Final Sale Items

Some items may be marked as "Final Sale" and are not eligible for returns or refunds. These items are clearly noted at the time of purchase.

Contact Us

For any questions or to initiate a return, please reach out to our customer support team at . We're here to ensure you have a smooth and satisfactory experience with ZOOZ.