Shipping & Delivery Policy
At ZOOZ, we are committed to ensuring that your dental supplies and equipment arrive on time and in excellent condition. Our shipping and delivery process is designed to provide you with a seamless experience from the moment you place an order to when your products reach your door.
Order Processing
- All orders placed through ZOOZ are processed within 1-2 business days of receipt.
- Orders are subject to availability, and in the rare case of a backorder or stock issue, you will be notified immediately with an updated estimated delivery time.
- Please ensure your shipping address is correct at the time of checkout to avoid delays.
Shipping Methods & Delivery Times
Standard Shipping
We offer standard shipping on all orders. Delivery times typically range from 3-7 business days, depending on your location.
Expedited Shipping
For faster delivery, expedited shipping options are available at checkout. Expedited orders are usually delivered within 1-3 business days.
Delivery times may vary depending on factors such as weather, holidays, or third-party carrier delays.
Shipping Costs
- Shipping costs are calculated based on your location and the size of your order.
- You can view the shipping cost for your order during checkout before confirming your purchase.
- Free Shipping: We offer free shipping on qualifying orders. Please check our promotions page for more details on any ongoing offers.
Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.
- You can track your order anytime by logging into your ZOOZ account or by visiting the carrier's tracking page.
Damaged or Missing Items
- While we take the utmost care in packaging and shipping your products, if you receive a damaged item or if an item is missing from your order, please contact our customer support team within 7 days of delivery.
- We will resolve any issues quickly by either replacing the damaged item or offering a suitable solution.
International Shipping
At this time, ZOOZ only ships within the United States. International shipping options may be available in the future—please stay tuned for updates.